Privacy Policy

1. Introduction

Auxilar ("we," "our," or "us") operates the Auxilar AI executive assistant platform at auxilar.online. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, and authentication credentials provided through our sign-in options, including Google.

Usage Data: We automatically collect information about how you interact with our platform, including pages visited, features used, and actions taken within the dashboard.

Voice & Call Data: When you use our AI voice calling features, we process call recordings, transcriptions, and related metadata (duration, timestamps, phone numbers) as necessary to provide the service.

Lead & Business Data: We store the lead, contact, and booking information you input or that your AI assistant collects on your behalf while using the platform.

Connected Account Data: If you connect third-party services (such as Gmail or Google Calendar), we access and process data from those accounts only as needed to provide the corresponding feature, and only using credentials you explicitly authorize.

Device Information: We collect browser type, operating system, IP address, and device identifiers for security purposes.

3. How We Use Your Information

  • Provide, operate, and maintain the Auxilar platform
  • Process and manage your account, leads, calls, and bookings
  • Analyze usage patterns to improve our features
  • Communicate with you about updates, security alerts, and support
  • Detect, prevent, and address technical issues and fraud
  • Comply with legal obligations

4. Data Sharing & Disclosure

We do not sell your personal information. We may share data with:

  • Service Providers: third-party vendors that help us operate the platform (cloud hosting, authentication, email delivery)
  • AI & Telephony Partners: to process voice calls and provide AI capabilities as part of the core service (including OpenAI and Twilio, using credentials you connect)
  • Legal Requirements: when required by law, subpoena, or to protect our rights and safety
  • Business Transfers: in connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures, including encryption in transit and access controls designed to prevent unauthorized access to your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

Call recordings and transcriptions are retained for as long as your account is active. When you delete your account, all associated call recordings and transcriptions are permanently removed within 30 days.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict processing of your data
  • Receive your data in a portable, structured format
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

To exercise these rights, contact us at support@auxilar.online.

8. Cookies & Tracking

We use essential cookies for authentication and session management. You can control cookie preferences through your browser settings.

9. International Transfers

Your data may be transferred to and processed in countries other than your own. We take reasonable steps to ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, contact us at: support@auxilar.online